Set up an email sending domain

To publish email campaigns from Dispatch, you verify a sending domain so mail goes out from your address (e.g. events@acme.com) with proper authentication. SYSOI handles delivery; you prove you own the domain by adding two DNS records.

What you'll need

  • A domain you can add DNS records to (access to your registrar / DNS host).
  • The "from" address and display name you want to send as.

Set it up

  1. Open Dispatch → the Queue tab → the Email card.
  2. Enter your from address (e.g. events@acme.com) and from name

(e.g. Acme Events), and submit.

  1. SYSOI returns a set of DNS records (an SPF record and DKIM records) in a

table.

Add the DNS records

In your domain's DNS settings, add each record exactly as shown (type, name, value). These authorize SYSOI's provider to send on your behalf and are what keep your mail out of spam. DNS can take anywhere from a few minutes to a few hours to propagate.

Verify

  1. Back on the Email card, click Verify.
  2. When the records are found, the status flips to verified and email

publishing unlocks. While you wait, Refresh re-checks status cheaply.

Tenant isolation is built in: the "from" address is always read from your workspace's verified domain at send time — one workspace can never send from another's domain.

Send

With the domain verified, set recipients on an email piece (paste a list, or describe the audience and let North build it) and publish. Delivery, opens, clicks, and bounces flow back into the Dispatch Analytics tab in real time.

Troubleshooting

  • Stuck "pending": the DNS records haven't propagated or don't match exactly.

Re-check the values at your registrar (a trailing dot or wrong host is the usual culprit) and hit Refresh.